Collection of Personal Information

In generally you can visit our website anonymously without identifying yourself. However, by doing any of the following you consent to the collection of your Personal Information by Full-Track in accordance with the following Privacy Policy:

  • Visit our website and providing your Personal Information;
  • Interact or follow social media managed by Full-Track (such as Facebook, Twitter, YouTube or Instagram);
  • Place an order via our Full-Track Online store, telephone;
  • Submit website feedback, enquires or comments;
  • Any other method of collection as determined by Full-Track from time to time.

Full-Track Australia may collect and hold the following personal information:

  • Name, address, phone and/or facsimile number and email address
  • Details of your orders;
  • IP address;
  • Bank details; and
  • Any additional information provided to Full-Track Australia, including any feedback or comments made by you.

Use of Personal Information

Full-Track Australia uses collected Information for the purpose of processing and order and maybe used in respect to the following:

  • Providing order confirmations;
  • Processing and delivering of orders;
  • Assisting the offering of products and services by Full-Track Australia and/or via its Distributor Network.
  • For the Purpose of promotional offers, marketing information or events;
  • In response to feedback, comments, complaints and enquiries; and

Opt Out

You may advise Full-Track if you do not wish to receive any promotional and marketing offers by sending us an email with the  Subject Heading – “OPT OUT MARKETING”

Disclosure of Personal Information

Where appropriate and required your Personal Information maybe as required forwarded and shared with:

  • To other Full-Track Distributors and including delivery companies;
  • To suppliers, agents or contractors in connection for the purpose of business;
  • Where the law requires or authorises us to do so; and,
  • To any other third party notified by you at the time of or after collecting your Personal Information, including the merchant performing services to you.

Access to and Protection of Personal Information

Subject to the Privacy Act 1988, Full-Track provides you with access to your Personal Information upon your request.

Full-Track will take reasonable steps to ensure that your Personal Information with Full-Track Australia is up to date and will rely on you advising of any changes or inaccuracies of your Personal Information - therefore if information we have is inaccurate we will rely on you to advise us and we will update or correct the required Personal Information.

Full-Track Australia will take all reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure (other than set out in the Privacy Policy).

Full-Track cannot guarantee data transmission over the internet to be 100% secure. We endeavour to protect your personal information but we  cannot ensure or warrant the security of any information you transmit to over the internet to Full-Track is secure, and you do so at your own risk.

Complaints Procedure

If you wish to make a complaint about a breach of the Privacy Policy or the Privacy Act 1988 by Full-Track Australia; you are welcomed to lodge a complaint directly to our Managing Director and should you not be satisfied with the way your complaint is/was handled or determined, you have the alternative to contact the Australian Information Commissioner via